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Return Policy
Our 30-day return policy gives you plenty
of time to consider your purchase, so you can be sure
you made the right decision.
To Return or exchange merchandise, please
contact our customer service department by emailing returns@pontoonstuff.com or by calling toll free
877-295-9522. Your representative will give you a return authorization
number. Please enter this number at the top of our Return
Authorization Form. You can download the form by
clicking the link below:
RETURN AUTHORIZATION FORM
At www.PontoonStuff.com, we take pride in our products and
want you to be completely satisfied with your purchase!
If you are not completely satisfied for any reason, please
return the unused merchandise within 30 days of
the date it was shipped to you, and we will issue a refund
of your purchase price or make the exchange of your choice. Any item returned to us after 30 days
will incur a 15% restock fee.
Please
indicate the reason for the return and the action to be
taken (exchange or refund). For your protection, please
insure your package for its full value. Unfortunately,
we cannot accept parcels sent via freight, collect, or COD.
Customers wishing to make a return are responsible for the
costs associated with shipping the product back to our
facilities.
Once we receive your returned item and it is accepted, your
refund or new item will be processed within 7-10 business
day.
Upon receiving your return, the item will be reviewed by
our Quality Assurance Department. Please note that items
showing signs of wear or damaged in any way cannot be accepted
for return. The returned item must be in saleable condition,
meaning it must be in the same condition in which you received it, and it must be in its original box and/or packaging. |
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Damaged Items
- If your order is damaged, please contact
us immediately.
- You must contact us within 21 business days of receiving a damaged order. This is the deadline our shipper gives us for filing damage claims. If you wait longer than 21 days, we will need to charge a 15% replacement fee, because of the additional cost to us.
- In order for your damage claim to be processed as quickly as possible, please provide us with a
photo of the damage so we can work through the proper
channels.
For further instructions on damaged items procedures, please consult our Damage Claim Procedures page.
- Please be very careful when
opening your new furniture packages, as we cannot be
responsible for vinyl damage caused by cutting open boxes.
Seating that has been sliced during unpacking
cannot be returned to us for a full refund.
PLEASE NOTE: Customers who wish to cancel
an order after it has been shipped or while it is in transit
are responsible for all shipping costs and fees incurred to
cancel or reschedule the shipment plus a 10% restocking fee.
Please be aware that we try very hard to ship orders
immediately and in most cases large furniture loads may be
shipped within 24 hours. IF YOU NEED TO CANCEL AN
ORDER YOU MUST CONTACT US IMMEDIATELY as you will be
responsible for all costs associated with restocking and
rerouting the shipment.
Return forms are required.
Please make sure to include one with the item.
To return the merchandise, simply fill out the return information
on the back of the packing slip and send it with the unused
merchandise to:
PontoonStuff.com/Returns
1165
Fremont Court
Elkhart
IN 46516
If you purchased from one of our other websites
(BoatingSeats.com or BoatCarpetBuys.com), please use the same return
address.
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